Delivery & Returns

Delivery

  • It costs £9.50 for postage and packaging to a mainland UK address using a national courier.   All other overseas destinations will require an individual quote but we do deliver worldwide.
  • The final date on which orders can be accepted is Friday 14th December 2012.     
  • The Products will normally be despatched 5 -10 working days after proof approval, although some may take slightly longer.  Despatch will be by courier to the address you stipulate during checkout.  You should allow at least 2 working days in addition to this for delivery within the United Kingdom.  All other destinations will be looked at on an individual basis.  During peak times, despatch and delivery times may vary.
  • If any unforeseen circumstances beyond our control occur and we are not able to despatch your order within a reasonable timeframe we will contact you and you may cancel your order.
  • Remember all deliveries need to be signed for and can take place anytime between 7.00am and 5.30pm Monday to Friday.  It may be prudent to put a place of work as your delivery address rather than your home.

 

Returns

  • You may cancel an order at any point prior to the sign off of proofs
  • Cancelation of an order after proof approval is subject to any costs incurred; this is looked at on an individual basis.
  • After approval, we will no longer be able to change any aspect of your order, since your order is sent straight to the printer.  We will however cancel production and assist you with a discounted re-order.
  • When ordering personalised items it is the client’s responsibility to check proofs and accept them before proceeding.  If there is an error on receipt which has been approved, no refund will be given, but we will help you with a discounted re-order.
  • We do not except returns of personalised items, except in the case of manufacturing defects and items supplied in error.  For manufacturing defects we will reprint or refund as appropriate.
  • We offer a 21 day return policy for defective goods, but we need notification of the defective goods before making the return.
  • Where a customer is returning goods because of an error on our part/goods defective, the postage will be refunded.
  • When we are refunding an order if the client declines a reprint the client has to return the order in full, at their own cost.
  • Depending on the nature of the return we may ask the client to take the faulty products to the local recycling centre. However this is looked at on an individual basis.